This is why I am reaching out to a larger audience in hopes that I am not the only one experiencing this. I would think if this was a hardware issue with two separate new units there would be a much bigger issue. I think this is either a software or firmware issue. I have at times thought each may be a contributing factor but as noted above, by elimination and testing it appease to be more likely that the issue resides with Plantronics. Todate they have not found a solution and have pointed to the PC or softphone as possible issues and in turn RC and MS point at Planronics. Yes, Plantronics TAC is aware of the issue. Any assistance you can provide is greatly appreciated as this has made the Savi, a wonderfully comfortable device, virtually useless.
The problem seems to be progressive, in that it appears to be occurring more frequently as time goes on. Uninstalled and reinstalled Skype (all with new latest downloads)Ĭhecked and reset all settings for above. Uninstalled and reinstalled software for Plantronics Hub & Ring Central softphone. Updated firmware on Savi & PC Sound Card. I am hoping that expanding my source of help may find a solution. I have sought solutions with Plantronc Tech Support and Ring Central Tech Support to date they have found no solution. By randomly I mean it may occur once in 15 minutes and then occur repeatedly every 2 to 3 seconds for an unspecified number of times. In all cases the auto-muting continues to occur randomly.
#Plantronics wireless headset mute button android#
I have connected the phone to a Ring Central softphone via my PC, to Skype via a separate PC and to my android smartphone via BT. This occurs when the phone is in use and when it is in standby. By auto-mute I mean that is will put itself into mute status with no initiation my me. The problem is that the unit "auto-mutes" randomly. Since this was not successful I am guessing that the problem lies outside of the hardware. I have a new Savi W740-M that was ent to me as a replacement from Plantronics in hopes of solving my problem.
This is my first post and it is with questions concerning an issue no one seems to have experienced before.
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